Have a Complaint?

Our clients are of the highest importance to us and our aim is to ensure that they are totally satisfied with the work that we undertake on their behalf. From time to time, we will therefore invite our professional clients to comment upon our work by participating in surveys, as a result of which we hope to address any shortcomings and to respond positively to improve our service. 

However, should there be any aspect of our service with which a client is unhappy, we would invite them to raise the matter promptly with our Chambers Manager, Elaine Cheeseman via admin@renaissancechambers.co.uk 

In the event that our Chambers Manager is unable to resolve a complaint to a client's satisfaction, the complaint will be referred to the Head of Chambers.

In general, where a complaint is made, we undertake to:

Commence an immediate and thorough investigation into that complaint

Take immediate steps to resolve the complaint

Advise promptly on receipt of the complaint of the date we will respond to the complaint

Where necessary, refer the matter to the Head of Chambers for resolution with the complainant

Advise any complainant of his/her right to bring the complaint to the attention of the Bar Standards Board (www.barstandardsboard.org.uk) and in the case of lay clients to the Legal Ombudsman (enquiries@legalombudsman.org.uk)

Inform the complainant that the complaint has been investigated and whether or not it was found to be justified

Where a complaint has been found to be justified, explain any remedial action proposed